« Engagement des patients » en service d’urgence

A new AHRQ issue brief suggests that health IT tools such as online patient portals, mobile text messaging and health apps may offer new opportunities to involve patients and improve diagnoses made in the emergency department (ED). For example, ED access to a patient’s primary health care portal may allow patients and their providers to review medical records from the external system in real time, view previous test results, and access additional clinical details to guide the process. Similarly, patients who are discharged from the ED without a definitive diagnosis can share ED provider notes and diagnostic testing with their primary care provider. Mobile text messaging interventions may be used to engage patients in follow-up planning and encourage treatment adherence.